Flexible Support Plans

Computer technology and software are essential for businesses and organizations to operate efficiently. They require consistent monitoring, maintenance and updates to provide uninterrupted service to your company. When problems arise you need them solved quickly and with minimum disruption to your business. Our support plans offer prompt support and a consistent approach to technology management for supporting your entire organization or to supplement your existing IT department.

Benefits of Support Plans

• Better understanding of your complete system needs.

• Time can be used to allow for preventative maintenance that can help to reduce unplanned disruptions to your business.
• Significant savings over standard hourly rates.
• Time can be used for security monitoring and product updates to help protect your information, reduce downtime and increase productivity.
• Additional support time is available at a reduced rate.
• Phone support allows resolution of many minor problems.
• Remote support * reduces cost and response time.

We look at your total company, not just your technology

After all, your technology is there to support your mission, your business and the people that make it run. Technology can not be planned for in a vacuum. You must deal with the business, people and technology together because each is important for your total business success.

Strategic Information Technology Planning

Is your company taking full advantage or it's IT resources? Are you aware of new and emerging technologies that could improve your business? Do you have a company goal but are not sure how technology might help you to reach it? ITS can work with you to develop Strategic Information Technology Plans that:

• Align the business and technology units within your company.
• Develop your technology's role in supporting your mission.
• Are agile and able to change as the business and technology environment shifts.
• Identify the projects and strategies that can have the greatest impact within budgetary constraints.